What are the steps to activate ICICI Bank Online Payment Gateway ?

How to Activate ICICI Bank Online Payment Gateway: A Complete Step-by-Step Guide

In the rapidly evolving digital economy, providing your customers with a seamless and secure online payment experience is essential. ICICI Bank, one of India’s top private sector banks, offers a robust Online Payment Gateway solution tailored for small businesses, startups, and large enterprises.

This article provides a comprehensive and simplified guide on how to activate the ICICI Bank Payment Gateway — from eligibility and application to technical integration and going live.

✅ What is ICICI Bank’s Online Payment Gateway?

ICICI Bank’s Payment Gateway allows businesses to collect payments online through:

  • Debit & Credit Cards (Visa, Mastercard, RuPay, Amex)

  • Net Banking (over 50+ banks)

  • UPI (Unified Payments Interface)

  • Wallets (Paytm, PhonePe, etc.)

  • EMI options

  • International payments (multi-currency support available)

It is powered by ICICI’s InstaBiz platform and Razorpay (for SMEs and startups), ensuring high uptime, security, and compatibility with major e-commerce platforms and apps.

📝 Prerequisites Before Activation

Before starting the activation process, ensure that you have the following:

  • A registered business entity (Proprietor, Partnership, LLP, Pvt Ltd, etc.)

  • A current account with ICICI Bank

  • A functional business website or app

  • Valid KYC documents

  • Technical readiness for integration (either self or via developer/agency)

🛠️ Step-by-Step Process to Activate ICICI Bank Payment Gateway

Step 1: Choose the Right Payment Gateway Channel

ICICI Bank provides multiple ways to access their payment gateway services:

  1. Direct through ICICI Bank (for mid/large businesses)

  2. InstaBiz platform (for small businesses & freelancers)

  3. Partnered with Razorpay/Paytm via ICICI’s Smart Payment Gateway service

Select the right channel based on your business size and integration needs.

Step 2: Contact ICICI Bank or Sign Up via InstaBiz

Option A: Via Bank Representative

  • Visit your nearest ICICI Bank branch or contact your relationship manager.

  • Request the Merchant Services or Payment Gateway Application Form.

  • Discuss your business model, expected transaction volume, and integration requirements.

Option B: Via InstaBiz App (For SMEs and Quick Setup)

  • Download and install the ICICI InstaBiz App.

  • Register using your ICICI Current Account details.

  • Navigate to: Business Solutions → Payment Gateway → Apply Now

  • Fill in business details and upload documents directly.

Step 3: Submit Required Documents

The required documents depend on your business structure. Typically, the following are required:

For Sole Proprietorship:

  • PAN card (Proprietor)

  • Aadhaar card / Passport / Voter ID

  • Business registration certificate / GST (if available)

  • Cancelled cheque of ICICI current account

  • Website URL or App link

  • Privacy Policy / Refund Policy / Terms & Conditions on the website

For Private Limited / LLP / Partnership:

  • PAN Card of the company

  • Certificate of Incorporation

  • Memorandum & Articles of Association (MOA/AOA) or Partnership Deed

  • Board Resolution (authorizing use of gateway)

  • GST Certificate

  • Authorized Signatory ID proof

  • Cancelled cheque

  • Website compliance documents

Step 4: Website or App Compliance Check

Before ICICI approves your account, your website must comply with RBI and bank regulations. Your platform should have:

  • Valid SSL certificate (https://)

  • Terms & Conditions page

  • Privacy Policy

  • Return/Refund Policy

  • Clear product/service details and pricing

  • Contact information: phone, email, and address

If your app is not live yet, submit demo credentials or APK for review.

Step 5: Receive and Sign Merchant Agreement

Once the documents are verified and the website passes compliance checks:

  • ICICI will share a Merchant Agreement

  • Review the terms and conditions related to fees, settlement timelines, chargebacks, etc.

  • Sign and submit the agreement (digitally or physically, depending on the channel)

Step 6: Technical Integration

Upon approval, ICICI Bank will share your Merchant ID (MID), API Key, and Integration Documentation.

Integration Options:

  • Hosted Payment Page – Redirection to ICICI’s secure payment page

  • API-based Integration – Seamless checkout on your website/app

  • Plugins for Shopify, WooCommerce, Magento, etc.

  • SDKs for Android, iOS, Web

You can also integrate via ICICI’s partner gateways (e.g., Razorpay) using your ICICI account for settlements.

Step 7: Test in UAT (User Acceptance Testing) Mode

Before going live:

  • Conduct test transactions using the UAT/Test environment

  • Ensure proper redirection, response codes, success/failure pages

  • ICICI or its technical team will audit the flow

If everything passes, you’ll receive approval for live access.

Step 8: Go Live and Start Accepting Payments

Once live:

  • Embed the payment button or gateway on your website/app

  • Start collecting payments in real-time

  • Settlements are generally credited to your ICICI Current Account within T+1 or T+2 days

You’ll receive access to:

  • Merchant Dashboard to view transactions

  • Daily/Monthly Settlement Reports

  • Dispute/Chargeback Management Tools

💰 ICICI Payment Gateway Fees

Fees can vary based on business type and volume, but standard charges include:

Payment Mode Typical MDR (Merchant Discount Rate)
Credit Cards 1.8% – 2.5%
Debit Cards 0.9% – 1%
Net Banking ~1%
UPI Often free or very minimal
International Cards 3% – 4%
EMI Payments 2.5% – 3%

Note: ICICI may offer customized pricing for high-volume merchants or via InstaBiz offers.

🔐 Security and Compliance

ICICI’s Payment Gateway is:

  • PCI-DSS compliant

  • Uses Tokenization for card storage

  • Enables 3D Secure authentication (RBI mandated)

  • Offers Fraud Prevention Tools like IP tracking, OTP verification, etc.

📲 ICICI InstaBiz: Fastest Way for SMEs

If you're a small business owner or freelancer, the InstaBiz app is the easiest way to apply and go live with minimal paperwork.

Features include:

  • Digital onboarding

  • Instant link or QR code generation

  • Payment collection via SMS, email, or website

  • Dashboard to track transactions

  • Integration with Razorpay (optional)

🧾 Summary of Activation Steps

Step Action
1 Choose channel: Direct or InstaBiz
2 Apply via branch or app
3 Submit KYC and business documents
4 Website/app compliance check
5 Sign merchant agreement
6 Receive credentials and integrate gateway
7 UAT testing
8 Go live and collect payments

📞 ICICI Payment Gateway Support

  • Website: https://www.icicibank.com

  • InstaBiz Info: Available on Play Store / App Store

  • Customer Care: Call ICICI Merchant Services or contact your RM

  • Email: Provided during onboarding

Final Thoughts

Setting up the ICICI Bank Online Payment Gateway can open your business to secure, reliable, and fast digital payments — crucial for growth in today's online landscape. Whether you're a small seller or a large e-commerce business, ICICI offers scalable solutions that combine security, ease of use, and strong customer support.


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